Cybersecurity and Fraud Risk: Call for Vigilance

Authenticate the origin of a message from Citadis

You may be subject to fraud attempts, especially through messages that make you think they come from our company Citadis. We call for the utmost vigilance as this risk of fraud is real.

How to ensure a message comes from Citadis.

Here are some indications that can help you verify if you are indeed dealing with our company:

• All our email addresses end with @rouen.leclerc - if you receive an email from a similar address ending differently, be aware that it is not from our company. One way to check is to verify the address used to reply to your correspondent. Do not rely on email signature banners.
• To ensure you are speaking with a representative of our company, please contact them by phone at +33 (0)2 35 58 82 82.

Suppliers and partners, we urge you to increase scrutiny.

• We are based in France and we never work internationally
• We do not pick up goods from our suppliers
• Our only possible delivery addresses are:
  RUE HENRI GADEAU DE KERVILLE
  76100 ROUEN
  
  CENTRE COMMERCIAL SAINT SEVER
  AVENUE DE BRETAGNE
  76100 ROUEN
  
  LECLERC DRIVE
  29 AV JEAN RONDEAUX
  76100 ROUEN
  
  LECLERC DRIVE
  RTE DE PARIS
  76240 LE MESNIL-ESNARD
  
  LECLERC DRIVE
  3 CHE DE LA MI VOIE
  76300 SOTTEVILLE-LES-ROUEN
  
  LECLERC DRIVE
  PARC DES 2 RIVIÈRES
  RTE DE LYONS LA FORET
  76000 ROUEN
  
  LECLERC DRIVE
  54 RUE ARMAND CARREL
  76000 ROUEN

How to respond.

A person working at Citadis contacted me

To verify that this person works at Citadis, contact them at our switchboard number: +33 (0)2 35 58 82 82. If it is an email, check that the reply address ends with @rouen.leclerc. Do not rely on email signature banners or mobile phone numbers.

A company claiming to be Citadis placed an order with a foreign shipping address: what should I do?

The company Citadis never places orders with a shipping address outside of France. If you receive such an order, ignore it and please report it to us as soon as possible.

I received an email from the company Citadis, placing an order with direct pickup of the goods from our premises. Should I respond to this request?

Citadis will never request direct pickup of goods from its suppliers. Do not respond to this order which does not come from our company and contact us immediately.